The flights for the trip were with Jet 2 which told Nele it refunded the money for the flights on 11 April.
Nele Klinkosch is also a student and is owed nearly £800 from Teletext Holidays for a trip to Spain cancelled in March. But on 5 August he just received an email from Teletext saying that the company would no longer be responding to emails sent to its customer care email address. Only to be not replied to, or told a date for a refund, and now the date has passed with no further communication yet still no refund.”Īt one point Matthew was told he’d receive “more information” about his refund on 5 August. I have sent three emails, contacted them via their website, spoke to them on Twitter and called them spending over two hours on hold. Matthew said: “I had a holiday booked with Teletext for the start of July, which I wasn’t notified was cancelled until the day after I was due to be back. Ryanair cancelled the flights for the trip and notified the couple. Matthew Taylor, a 19-year-old student, and his girlfriend paid £1,377 for a week in Corfu in July. Cash-strapped students waiting for refunds
#TELETEXT HOLIDAYS LOGIN FULL#
Under ATOL rules, holiday firms are supposed to provide customers with full cash refunds within 14 days of a cancelled trip.īut Teletext Holidays has tried to fob off customers with refund credit notes or delayed refunds by saying it is still waiting for cash back from airlines. Many have spent several months trying to get their money back after their holidays were cancelled due to the pandemic. Thousands of Teletext Holidays customers have taken to social media to complain about the way they have been treated by the online travel agent.
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